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Guest Experience Survey
The Spa at Delta Victoria Ocean Pointe Resort
Name
Date of visit
Email Address
Would you like to receive specials and promotions for the Delta Victoria Ocean Pointe Resort and Spa?
Which treatment(s) did you receive?
Were you a guest of the hotel?
The receptionist acknowledged me with a friendly smile and made eye contact
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
I was made to feel relaxed and comfortable
Strongly Agree
Agree
Neither Agree or Disagree
Disgree
Strongly Disagree
I was presented with a clean, comfortable, well maintained environment
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The spa menu offered a variety of treatments that appealed to me
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
My service provider introduced themselves and started my treatment on time
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Stongly Disagree
My service provider was knowledgeable and offered me suggestions for home care
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
The overall environment was conducive to my relaxation experience
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Overall I am satisfied with the value of the treatment for the price paid
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Overall I was satisfied with my experience in the Spa
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Based on my experience I would recommend the Spa
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Based on my experience I would revisit the Spa
Strongly Agree
Agree
Neither Agree or Disagree
Disagree
Strongly Disagree
Was there anyone who provided you with exceptional service?
Please provide us with any additonal comments