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Rental Satisfaction Survey
Customer satisfaction and Improvement Survey
At ScooterPlus Rentals we are committed to continually improving our services in line with the needs of our customers. As a valuable customer your feedback is important to us. Please take some time to complete this short survey. Your feedback will be solely used to improve our website and services in line with your requirements
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How did you hear about ScooterPlus, a division of Lenox Medical?
Google
Yahoo
Word of Mouth
Hotel Concierge. Please include hotels name
AAA
Airline
Travel Agent. Agency Name
Previous Customer
Washington.org
Brochures
Email
Trip Advisor
Hotel Videos
Other Search Engine
Coupon Sites
Please tell us what you rented
Mobility Scooter
Manual Wheelchair
Power Wheelchair
Please tell us why you rented a device
Tourist
Local Resident
Family or friend visiting
Student
Attending convention/work
Corporate event
Was it easy to navigate our website?
Yes
No
Brief explanation
How easy is our reservation process?
Easy
Moderate
Difficult
Briefly explain,
if applicable
In thinking about your most recent experience with us, was the quality of customer service you received
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
Would you recommend a friend or family member to us?
Yes
No
How satisfied were you with our delivery & pick-up service
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
How satisfied were you with the device you rented
Superior
Very satisfied
About average
Somewhat unsatisfactory
Very poor
Age
---
18-19
20-29
30-39
40-49
50-59
60-69
70+
Please briefly provide any additional information that would assist in improving our services.
Name (this is used solely to follow up with any concerns you may have)
