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Agents

Thank you for taking the time to complete this survey.

Have you used our online system to enter flights for your students?

Yes, I use it all the time.
Yes, I use it sometimes.
No, I don't like to use it.
No, I tried it but I couldn't use it.
No, I've never tried using it.

If you do not use the system, or tried but were unsuccessful, please tell us about it.

Please check all that apply.

I could not log in (Access Denied Error).
I was given a 'User Not Found' error.
I could not find my student.
The system was 'locked'.
The link in the email didn't work.
I did not understand how to enter the information.
Other, please specify:

Please answer the following questions about the online flight system:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	No Response
It is easy to log into the system.
It is easy to find my students.
It is easy to enter flight information.
It is helpful to be reminded about students who are missing flight information.
I would like the system to be in another language.
I would like to be able to enter departure information.

Would you like CHI tech support to help your agents learn how to use the system?

Yes
No
Other, please specify:

Would you like CHI tech support to set up additional user accounts for your colleagues to use the system?

Yes
No
Other, please specify:

Would you be interested in the following resources?

Please check all that apply.

Custom online student application forms (with agency banner/logo)
Online access to host profiles after my students are matched with a host
Photos of sample host families
Other, please specify:

If you have any other feedback or suggestions, please let us know so we can improve our service to you. Thank you!

Did you notice that you could do this survey in Spanish?

Yes!
No!
Please translate it into another language: