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Big Brothers Big Sisters Satisfaction Survey

This survey is completely anonymous and no identifying information will be collected. Please be honest to help us improve our services.

What is your invovlment with the agency?

Parent
Mentor (Big Brother/Big Sister)
Child (Little Brother/Little Sister)

How long have you been involved with the agency?

0 to 12 Months
13 to 36 Months
37 to 60 Months
More than 60 Months

Are you or your child currently involved in a match?

Yes
No

When you first applied to Big Brothers Big Sisters, you received enough information about:

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree
how long the application process would take and what steps would be involved.
how long it might take to get matched.
who my contact person is and when the agency is open.

Do you feel you receive enough contact from Big Brothers Big Sisters?

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree
About Special Events
About Activities for Littles

While waiting for a match do you (or did you) feel:

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree
part of and involved with the agency?

If you are matched, do you think:

	Strongly Agree	Strongly Agree	Somewhat Disagree	Strongly Disagree
you receive regular and professional support from Agency staff?
agency staff demonstrate genuine interest and concern for the well being of yourself and your match partner(s)?
you can call the agency staff at any time to openly express concerns and give feedback?

Do you feel that Big Brothers Big Sisters staff:

	Strongly Agree	Somewhat Agree	Somewhat Disagree	Strongly Disagree
are professional staff who I trust can help me if I have questions or concerns.
are warm, friendly and approachable people who want to hear from me.
are flexible and try to meet my needs around transportation and scheduling.

Please feel free to add any comments you wish.